| Kidbrook prides itself on being able to handle most of your computer needs, And rather than you bringing your equipment to us, we come to you, whether it is at your office or in your home. Click on the various services in the menu on the left to find out more about them.
Phone and Remote Access Service
While Kidbrooks services are generally performed on location, we also can perform many of these services by telephone and remote access at a reduced rate. This remote access technology gives us the ability to take control of your machine just as if we were sitting in front of it and requires no software to be preinstalled on your machine or any changes made to your firewall if you have one. Also you control the connection so you decide whether we can connect or not. Remote access is great for those more minor issues or questions you may have. Also if we have made at least one paid on-site visit to your location, the phone support and remote access support are both FREE on all calls 15 minutes or less up to 4 calls between paid services. That's like getting 1 hour of service for free. If the call takes longer than 15 minutes or you exceed your 4 call allotment then you may be charged at the reduced rate off our regular on-site hourly rate. See our pricing page for more information. Its important to know that your Internet connection and web access must be functioning for the remote access to work.
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