Payments
a) All payments are expected to be collected at the end of the visit for all residential service calls. Service calls to business customers will have the option of being invoiced and submitting payment at a later date. Upon completing the repairs the technicians will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the start of the repairs has been fixed. The technician will calculate the total amount due based on the hourly fee or a fixed repair rate (if applicable).
b) Only cash and personal checks are accepted as forms of payments at this time. Presently we are not able to accept credit cards although an online payment option is in the works, which will allow customers to use their credit or debit card as a form of payment.
c) If the computer cannot be repaired onsite and the technician has to take the computer then payment is not required until machine is returned at which point a flat rate fee will be calculated. If the problem requires that the technician return with a follow up visit to complete the service then payment for the initial house visit is required as calculated by the technician.
d) If the technician discovers an un-foreseen computer problem which requires additional cost to fix and the customer declines the repairs, the payment for the house call is expected as calculated by technician using the hourly fee rate or the fixed price (if applicable).
e) There will be a $25 fee for any returned check.

Repair Warranties
a) There are no warranties for computer repair that involve software issues, virus problems and spyware problems. Upon the completion of the repair the technician will demonstrate to the customer that the problem has been fixed. Any subsequent calls regarding software, virus, and/or spyware related problems would be charged as a new house call but Kidbrook at its discretion may chose to treat it as a related problem and charge accordingly.
b) Repair work involving hardware carries a 30-day warranty from Kidbrook Computer Services. Furthermore, the individual hardware components carry their own warranty from the manufacturer. Kidbrook Computer Services will be happy to assist in exercising those warranty rights but Kidbrooks labor charges will apply.
c) Networking installations and upgrades come with a 30 day warranty during which Kidbrook Computer Services will first troubleshoot the problem by phone with a customer. If the problem cannot be fixed over the phone, a technician will come out and deal with the problem accordingly.
d) In the event a technician is not able to determine what the problem is during the visit, there will be no fees associated with the house call. This provision does not include the instances where the technician knows what the problem is but cannot repair it onsite during the initial house call and requires a follow up visit or that the PC be taken to our repair facility for further work.

Scope of Support
a) In the event that a technician makes a service visit but the problem cannot be resolved because the issue is outside the scope of our support and needs to be handled by the computer manufacturer, an outside vendor, or another provider a fee may still be required. The onsite technician will attempt to contact the company/vendor/person who will handle and/or escalate the issue. This provision includes but is not limited to (i) dealing with Internet Connection problems where it is determined that the cause of the problem is not the computer but a networking component supported by the internet service provider, (ii) licensed software or hardware issues that must be handled by the computer or product manufacturer if the product is under warranty, (iii) any other 3rd party specialized software/hardware not listed above.

Limitation On Liability
IN NO EVENT SHALL KIDBROOK COMPUTER SERVICES AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHER SIMILAR DAMAGES OR ANY DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF MATERIALS AVAILABLE FROM THE SITE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES COULD HAVE BEEN FORESEEN BY KIDBROOK COMPUTER SERVICES

Backing up Data
BACK UP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE (S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO SERVICE PERFORMED ON YOUR HOME OR BUSINESS COMPUTER. KIDBROOK COMPUTER SERVICES AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.