Terms of Service
a) All payments are expected to be collected at
the end of the visit for all residential service calls. Service
calls to business customers will have the option of being invoiced
and submitting payment at a later date. Upon completing the repairs the
technicians will explain to the customer what has been done and
demonstrate that the problem described by the customer prior to
the start of the repairs has been fixed. The technician will
calculate the total amount due based on the hourly fee or a fixed
repair rate (if applicable).
b) Only cash and personal checks are accepted as
forms of payments at this time. Presently we are not able to
accept credit cards although an online payment option is in the
works, which will allow customers to use their credit or debit
card as a form of payment.
c) If the computer cannot be repaired onsite and
the technician has to take the computer then payment is
not required until machine is returned at which point a flat rate
fee will be calculated. If the problem requires that the
technician return with a follow up visit to complete the service
then payment for the initial house visit is required as calculated
by the technician.
d) If the technician discovers an un-foreseen
computer problem which requires additional cost to fix and the
customer declines the repairs, the payment for the house call is
expected as calculated by technician using the hourly fee rate or
the fixed price (if applicable).
e) There will be a $25 fee for any returned
a) There are no warranties for computer repair
that involve software issues, virus problems and spyware problems.
Upon the completion of the repair the technician will demonstrate
to the customer that the problem has been fixed. Any subsequent
calls regarding software, virus, and/or spyware related problems
would be charged as a new house call but Kidbrook at its
discretion may chose to treat it as a related problem and charge
b) Repair work involving hardware carries a
30-day warranty from Kidbrook Computer Services. Furthermore, the
individual hardware components carry their own warranty from the
manufacturer. Kidbrook Computer Services will be happy to assist
in exercising those warranty rights but Kidbrooks labor charges
c) Networking installations and upgrades come
with a 30 day warranty during which Kidbrook Computer Services
will first troubleshoot the problem by phone with a customer. If
the problem cannot be fixed over the phone, a technician will come
out and deal with the problem accordingly.
d) In the event a technician is not able to
determine what the problem is during the visit, there will be no
fees associated with the house call. This provision does not
include the instances where the technician knows what the problem
is but cannot repair it onsite during the initial house call and
requires a follow up visit or that the PC be taken to our repair
facility for further work.
Scope of Support
a) In the event that a technician makes a service
visit but the problem cannot be resolved because the issue is
outside the scope of our support and needs to be handled by the
computer manufacturer, an outside vendor, or another provider a
fee may still be required. The onsite technician will
attempt to contact the company/vendor/person who will handle
and/or escalate the issue. This provision includes but is not
limited to (i) dealing with Internet Connection problems where it
is determined that the cause of the problem is not the computer
but a networking component supported by the internet service
provider, (ii) licensed software or hardware issues that must be
handled by the computer or product manufacturer if the product is
under warranty, (iii) any other 3rd party specialized
software/hardware not listed above.
IN NO EVENT SHALL KIDBROOK COMPUTER SERVICES AND/OR ITS RESPECTIVE
SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL,
INDIRECT, PUNITIVE, SPECIAL OR OTHER SIMILAR DAMAGES OR ANY
DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN
ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING
OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF MATERIALS
AVAILABLE FROM THE SITE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES
COULD HAVE BEEN FORESEEN BY KIDBROOK COMPUTER SERVICES
Backing up Data
BACK UP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK
UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD
DISK DRIVE (S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE
PRIOR TO SERVICE PERFORMED ON YOUR HOME OR BUSINESS COMPUTER.
KIDBROOK COMPUTER SERVICES AND/OR ITS THIRD PARTY SERVICE PROVIDER
SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR
CORRUPTION OF ANY SOFTWARE, DATA OR FILES.